Returns & Exchanges
At Bike Mart, we want to ensure your ride is perfect, which is why we offer a 30-day return policy on all bikes and gear in original condition. If your equipment isn't the right fit, we are committed to helping you find the perfect replacement or providing a full refund.
Initiate Your Return
Log into your Bike Mart account to access your order history and select the items you wish to return to generate a unique RMA number.
Pack Your Gear
Securely place the unused items back in their original packaging, ensuring all tags, manuals, and protective components are included.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized shipping carrier location; we recommend keeping your tracking receipt.
Receive Your Refund
Once our technicians inspect the returned items for quality assurance, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing