Frequently Asked Questions
Everything you need to know before you hit the road.
Do the bikes come fully assembled?
To ensure safe transit, our bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, pedals, and seat. A set of basic tools and a detailed instruction manual are included in every box.
What is your return policy for bicycles?
We offer a 30-day return policy for all unused bikes in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs unless the item arrived damaged.
How do I choose the right frame size?
We provide a comprehensive size guide on each product page based on rider height and inseam measurements. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability.
What kind of warranty do you offer?
All Bike Mart frames come with a limited lifetime warranty against manufacturing defects. Components such as forks, brakes, and drivetrains are covered by a 1-year manufacturer warranty.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Processing time usually takes 1-2 business days before the carrier picks up your order.
Do you offer professional maintenance services?
While we are primarily an online retailer, we partner with local bike shops across the country. You can select 'Pro Assembly' at checkout to have your bike shipped to a local partner for professional setup.